ARMAN KHAN; JAVED AHMED; FARMAN ULLAH KHAN. An Empirical Study of Customer Satisfaction and Loyalty: An Evidence of Telecom Sector in Pakistan. Journal of Business & Tourism, [S. l.], v. 5, n. 2, p. 65–78, 2021. DOI: 10.34260/jbt.v5i2.139. Disponível em: https://www.jbt.org.pk/index.php/jbt/article/view/139. Acesso em: 1 apr. 2026.