Training and Development, Turnover Intention and Job Performance in the Services Sector of Pakistan

Abstract

The purpose of this research is to examine the effect of Training and Development (T&D) on job performance, with turnover intention as a mediating factor, in public sector universities of Khyber-Pakhtunkhwa, Pakistan. This research aims to provide insights into how T&D influences faculty performance both directly and indirectly through turnover intention, contributing to a deeper understanding of employee retention and performance enhancement in the higher education sector. With the convenience sampling technique, data was collected and the sample size was 211. Correlation and regression analysis were used to examine the hypothesized model. The findings of this study show (a) a positive association between T&D and job performance, (b) a negative relationship between T&D and turnover intention, (c) a negative association between turnover intention and job performance, (d) turnover intention plays a mediating role between T&D and job performance. The current study shows that top management and policymakers of the public sector universities need to focus on providing continuous training and development programs, thereby, minimizing the levels of turnover intentions and, ultimately, enhancing the employees' job performance. Lastly, limitations and future research suggestions are provided.